Frequently Asked Questions

---

We offer a range of home healthcare services including skilled nursing, physical therapy, occupational therapy, speech therapy, and more.

We accept Medicare, Medicaid, and most private insurance plans.

To start services with us, you can call us at (555) 123-4567 and we will schedule an initial assessment with one of our care coordinators.

All Angels Home Caregivers are bonded and insured through the agency’s business liability insurance, and all caregivers are carefully screened during our multi-stage hiring process.  Our process includes verification of references, certificates and skills as well as interviews with both Service Coordinators and Nursing Supervisors.

All Angels Home Healthcare Services cares for clients in New Bedford, Fall River, Westport, Dartmouth and Achusnet.  If you do not live in these cities, All Angel's team is always available to provide you with guidance and referrals in your area.

Every All Angels client works with an RN Field Nurse Supervisor to ensure the client’s Plan of Care fits their individual needs.  The RN Field Nurse Supervisor is the point person for that client, fielding questions about the client’s care, serving as the client’s advocate and coordinating SelectCare’s services with other medical care providers working with the client. At All Angels, every new and prospective client meets with an RN Field Nurse Supervisor before beginning service for a free in-home assessment, as well as free nursing visits to adapt the plan of care to the client’s changing needs. There is always at least one RN Supervisor on-call after business hours to provide emergency support to our clients.

Nurses and home health aides will bring in their own food unless the client requests otherwise. If you have a food allergy or a religious requirement that does not allow certain foods to be brought into your home, let your RN Field Nurse Supervisor know and we will ensure your needs are observed.

All Angels team understands that pets hold a special place in the lives of many of our clients and we are happy to build their care into your overall plan of care.  If you believe you will need assistance with any pet care tasks (walking, feeding, bathing, etc.) we ask that you tell your RN Field Nurse Supervisor, who will make every effort to accommodate your pet care needs into your Plan of Care. Please note that there may be an additional daily charge for pet care.  If this is the case, it will be included in your service agreement for review before services begin.

Like all reputable healthcare providers, All Angels follows all Massachusetts State mandated patient privacy policies.  This includes keeping all electronic patient records safely secured on an encrypted server and ongoing oversight from our dedicated IT staff.  All Angels administrators continue to monitor and update our privacy processes as regulations require. All conversations with clients are kept confidential and All Angels staff will only communicate with a client’s other healthcare providers, insurance representatives and family members with the client (or the client’s representative’s) permission. Providing quality home healthcare is built on a foundation of trust, and honoring a client’s wishes for confidentiality is one of our agency’s top priorities.

As a private home healthcare service recipient, all services provided by All  Angels are performed at the client (or their representative’s) request.  This means the client is always given the final decision on staffing, scheduling and the care they receive.

Yes.  All Angels Director of Nursing coordinate the retrieval of this authorization and updates as regulated by the Massachusetts Department of Health.  All clients are required to have a primary care physician who is able to provide information regarding health history, medications and approve your plan of care.

• Before you call the agency, write down your concerns so that you are able to address them in a calm manner.
• Deal with the correct staff member; find out who has the authority to take action and assist in resolving the problem:
  1. State the FACTS objectively
  2. Explain the IMPACT the facts have on the person receiving the care
  3. Speak RESPECTFULLY to the person assisting you
  4. REQUEST the agency work with you to RESOLVE the problem
  5. What are the CONSEQUENCES if the problem can not be resolved in a satisfactory manner
  6. FOLLOW UP the complaint if necessary in writing

Live-In services are ideal for patients who typically sleep through the night but desire an added level of support during the evening hours, when slips, trips and wandering are a greater risk. Live In Aides are some of our most dedicated staff members and plan their sleep schedule around their patient’s routine. The demanding nature of these assignments means Live In Aide services are best suited for clients whose routines typically allow for six to seven hours of uninterrupted rest.

24-hour care is scheduled when a client requires hands-on assistance and monitoring throughout the night. At night, staff remain awake, available, and attentive throughout their shift. Caregivers usually work in 12-hour shifts covering both day and night hours on a consistent schedule. A 24-hour care schedule is ideal for clients who consistently require assistance with most daily tasks, have medical conditions that require constant monitoring, or have inconsistent sleep/wake cycles that mean help could be needed at any time.